Terms & Conditions

Dear Customers, 

 

When you are shopping in our online store, you are automatically accepting our Terms & Conditions. Therefore, we recommend that you read the following carefully before placing your order.

 

Pricing Policy

All prices are shown in HKD (Hong Kong Dollars). Prices do not include delivery charges. Orders may be subjected to local taxes and/or import duties at your own expense. 

 

If you are situated in Hong Kong or Taiwan and show a preference towards a direct bank transfer payment, please make the request by email to carol@courbeginning.com

 

International Payments

We currently only accept PayPal™ transactions.

 

Shipping Details

Your order will be dispatched within three (3) to five (5) working days from the time you place your order. When your order has been dispatched, you will receive your parcel tracking information by email. All orders are not shipped on weekends and holidays. Some delays may occur during public holidays. Courbeginning will not be held liable for any unforeseen delays by the assigned shipping servicer or local customs. 

 

For express shipping and special requests, please email carol@courbeginning.com

 

Returns and Exchanges

We will only accept returns or exchanges if the item(s) is damaged during the delivery process. You have to take a picture of the damaged item(s) and notify us by email no later than three (3) days upon the arrival. Please keep your postage receipt as proof that the package was sent. Courbeginning will be responsible for the return expenses.

Privacy & Cookies

Courbeginning values its customers and respects their privacy. This section informs our customers of the practices we follow regarding collecting, using and disclosing information about you.

 

We collect information from you, for example, when you register on our site, place an order, or make an enquiry.

 

Why do we want this information?

We use the information we collected to improve your user experience. When we better understand your needs, we can improve our payment system and customer service.

 

We will not sell, exchange, or transfer information about you without your consent under any circumstance. We only provide our verified partners with your data to deliver the purchased goods efficiently. Your email address will also be used to update you on the status of your order.

 

How do we protect your information?

After a transaction, your private information (credit cards, financials, etc.) will not be stored on our servers.

 

How do we use cookies, and why? 

We use cookies on Courbeginning.com to help understand how you interact with our site and we use this data to improve user flow.

 

We use cookies for:

 

Third parties

None of these cookies disclose any personal information about you to others and we will never misuse the information you provide about yourself. 

 

Any information we collect about you is held with the utmost care and security. If you have any further questions, we would be delighted to answer them. Please email carol@courbeginning.com.

 

You can choose to disable cookies, but be aware that opting out of the use of cookies may result in a slower browsing session. Also, you may experience technical difficulties in using our website if you have disabled cookies.